At Clyro, we want you to love what you order. If something isn't right, this Policy explains when you may be eligible for a replacement, return or refund for products purchased on https://www.clyrofashion.com (the "Website")..

Order Cancellation

Orders can be cancelled only if the cancellation request is received before the order enters processing or production.
Once an order has entered processing or production, it cannot be cancelled or modified because the product may already have been prepared specifically for your order.
To request a cancellation, please contact us as soon as possible with your order number.
If an eligible cancellation is approved, the refund will be processed to the original payment method, subject to the processing time of the applicable payment gateway or bank.

Returns for Change of Mind, Wrong Size or Wrong Colour

As CLYRO products are made to order, we generally do not accept returns or exchanges for non-defective products due to:

  1. Change of mind
  2. Incorrect size selected by the customer
  3. Incorrect colour selected by the customer
  4. Preference regarding fit or appearance
  5. The customer simply does not like the product
  6. Ordering the wrong product
  7. Any other reason where the product has been correctly manufactured and delivered as ordered

Please carefully review the size chart, product details, colour and design before placing your order.

Size Selection
Customers are responsible for selecting the appropriate size using the size chart provided on the product page.

Minor measurement variations may occur during garment manufacturing. A measurement variation of up to ±0.5 inch may be considered within normal manufacturing tolerance and will not, by itself, qualify as a defect or a return/replacement.

Damaged, Defective, Misprinted or Incorrect Products

We want you to receive your CLYRO order in perfect condition
If you receive a product that is:

  1. Damaged
  2. Defective
  3. Misprinted
  4. Incorrectly manufactured
  5. Different from the product ordered

please contact us within 7 days from the date of delivery.
Eligible cases may qualify for a replacement or refund, subject to verification.

How to Report a Product Issue

If you believe you have received a defective, damaged, misprinted, or incorrect product, please contact CLYRO at support@clyrofashion.com within 7 days from the date of delivery.

Please include the following information with your request:

  1. Order number
  2. Product name
  3. Clear photographs of the product
  4. Clear photographs showing the issue or defect
  5. Photographs of the original packaging
  6. A clear unboxing video, where available and required for verification

Our team will review the information provided and determine whether the issue qualifies under this Return, Refund & Exchange Policy.

If your request is approved, we will provide instructions for the next steps, including whether the product needs to be returned. Please do not send any product back without receiving instructions from CLYRO.

For approved defective, damaged, misprinted, or incorrect products, CLYRO may provide a replacement of the same product. If the same product is unavailable, an alternative resolution or refund may be provided, as applicable.

Important: CLYRO does not accept returns or exchanges for incorrect size selection, change of mind, colour preference, fit preference, or other non-defective reasons.

Damage to the Package at Delivery

If the package appears visibly damaged when you receive it, please record the condition of the package and, where possible, mention the damage in the delivery remarks while accepting the shipment.

Please also take photographs of the damaged outer packaging before opening the parcel.

This information may be required when investigating a courier-related damage claim.

Replacement Process

For an approved defective, damaged, misprinted or incorrect-product claim, CLYRO may provide a replacement of the same product, subject to product availability and verification of the issue.

The replacement will normally be for the same:
  1. Product
  2. Design
  3. Colour
  4. Size

If the same product is unavailable, CLYRO may offer an appropriate alternative or refund, as applicable

Replacement requests must be submitted within 7 days of delivery.

Refunds

Once an eligible refund is approved, CLYRO will initiate the refund within 5–7 business days. After the refund is initiated, the time required for the amount to appear in the customer's account may vary depending on the payment gateway, bank, or financial institution.

For Cash on Delivery (COD) orders, CLYRO may request the necessary bank/payment details required to process an approved refund.

Refunds will only be processed after the relevant product issue has been reviewed and the refund has been approved.

Return Shipping

For an approved return involving a defective, damaged, misprinted, incorrectly manufactured, or incorrect product, CLYRO will bear the applicable return shipping cost. Customers will not be charged return shipping for an approved eligible product issue.

Customers should not send products back to any address without receiving return instructions from CLYRO.

Returns or exchanges are not accepted for incorrect size selection, change of mind, colour preference, fit preference, or other non-defective reasons.

Colour and Product Appearance

We make every effort to represent our products and colours as accurately as possible.

However, colours displayed on different screens may vary depending on the device, display settings, lighting and other factors. Minor differences between the colour displayed on the website and the actual product do not necessarily constitute a manufacturing defect.

Similarly, minor variations that naturally occur during the printing or manufacturing process may not qualify for a replacement or refund.

Delivery Delays and Lost Shipments

If an order is delayed during transit, CLYRO will work with the shipping/fulfilment partner to investigate the shipment.

For shipments officially confirmed as lost in transit, an appropriate resolution may be provided after verification.

Delivery timelines are estimates and may vary depending on the destination PIN code, courier availability, weather, public holidays, operational delays and other circumstances outside CLYRO's direct control.

Returned-to-Origin (RTO) Orders

An order may be returned to origin if delivery cannot be completed because of reasons such as:

  1. Incorrect or incomplete delivery address
  2. Customer unavailable for delivery
  3. Customer refusing the shipment
  4. Failure to accept a COD order
  5. Incorrect contact information
  6. Other reasons attributable to the customer

If an order is returned to origin for such reasons and the customer requests re-delivery, additional shipping or handling charges may apply.

Customers are responsible for providing an accurate and complete delivery address and a reachable phone number at the time of placing the order.

Items That Have Been Used or Altered

A product reported as defective, damaged or incorrect should not be washed, altered, modified, repaired or otherwise used after the issue is discovered.

Where applicable, the product should be retained in its original condition and packaging until CLYRO completes the review.

Promotional Orders

Orders placed using promotional discounts, coupon codes or special offers remain subject to this Return, Refund & Exchange Policy.

A promotional discount does not create an additional right to return or exchange a product that is otherwise not eligible under this policy.

Any refund, where applicable, will be calculated based on the amount actually paid for the affected product/order, subject to applicable law.

Policy and Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian laws and regulations.

Where a product is defective, damaged, incorrect, not as described, or otherwise fails to conform to the applicable order or legal requirements, CLYRO will review the matter and provide an appropriate remedy as required under applicable law.

Contact Us

For any return, refund, replacement or exchange-related enquiry, please contact CLYRO through our official customer support channel.

Please include your order number and relevant photographs/videos so that we can review your request efficiently.

Email support@clyrofashion.com Working Hours Mon–Sat, 10:00 AM – 6:00 PM IST Important Note

Because CLYRO products are made to order, we strongly recommend checking the size chart, product description, colour and design details before placing an order. We appreciate your understanding and are committed to resolving genuine product issues fairly and efficiently.

Clyro Customer Care

Need Help With a Return?

For questions regarding returns, exchanges, refunds, or damaged products, please contact our Customer Support team.

Contact Customer Support