01 Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, mobile number, password, and other information you provide when creating or managing your CLYRO account.
• Payment Information: Card details, UPI ID, or net-banking details are collected and processed directly by our RBI-authorised payment gateway partners. We do not store full card/CVV details on our servers.
• Order & Transaction Data: Purchase history, size selections, returns/exchange requests, and wishlist items.
• Device & Usage Data: IP address, browser type, device identifiers, pages visited, and time spent, collected via cookies and analytics tools.
• Communications: Records of correspondence when you contact customer support, including emails and information provided through email.

02 How We Use Your Information

We use the information collected for the following purposes:

1. To process, fulfil, and deliver your orders, including size and fit accuracy.
2. To manage returns, exchanges, refunds, and customer support requests.
3. To send transactional communications (order confirmations, shipping updates, invoices).
4. To send promotional communications, offers, and new-collection updates, where you have opted in.
5. To personalise your shopping experience, including product and size recommendations.
6. To detect and prevent fraud, abuse, and unauthorised transactions.
7. To comply with applicable legal and regulatory obligations.

03 Consent

Where required by applicable law, we will obtain your consent before processing your personal data for specified purposes.

You may withdraw consent for processing that is based on consent by contacting us using the details provided in this Privacy Policy. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal and may affect our ability to provide certain services or process certain requests.

04 Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with:

• Logistics and courier partners, to enable delivery and returns pickup.
• Payment gateway and banking partners, to process payments and refunds securely.
• IT service providers, cloud-hosting, and analytics providers, who process data on our behalf under confidentiality obligations.
• Marketing and advertising partners, only where you have consented to receive such communications.
• Government authorities or law enforcement, where required by applicable law, court order, or to protect our legal rights.

05 Cookies and Tracking Technologies

The Website uses cookies and similar technologies to remember your preferences (such as size, wishlist, and cart items), analyse site traffic, and serve relevant advertisements.

You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Website, such as your saved cart or login session.

06 Data Storage and Security

We take reasonable and appropriate measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

We use appropriate technical and organisational safeguards based on the nature of the information we process and the systems and service providers used to operate the Website.

07 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, comply with legal, accounting, or reporting requirements, and resolve disputes.

Order and transaction records may be retained for the period mandated under applicable tax and consumer protection laws.

08 Your Rights

Subject to applicable law and any applicable limitations, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion or erasure of personal information where permitted by applicable law, subject to legal, regulatory, contractual, or legitimate retention requirements.
• Withdraw consent for processing that is based on your consent.
• Opt out of promotional communications by using the unsubscribe option provided or by contacting us.
• Raise a grievance regarding the processing of your personal information.
• Exercise any additional rights available to you under applicable data protection laws.

To exercise your rights or raise a privacy-related grievance, please contact us using the contact details provided in this Privacy Policy.

9 Children's Privacy

The Website is intended for use by adults. Individuals under 18 should use the Website only with the involvement and supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate parental or legal guardian involvement, please contact us so that we can review the information and take appropriate action.

10 Third-Party Links

The Website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices or content of such third-party sites.

We encourage you to review their respective privacy policies.

11 Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.

Where required by applicable law, we will provide appropriate notice of material changes to this Privacy Policy. The updated version will be posted on this page with a revised "Effective Date".

12 Governing Law

This Privacy Policy shall be governed by the laws of India. Subject to applicable consumer protection and other mandatory legal rights, courts of competent jurisdiction in Bengaluru, Karnataka shall have jurisdiction over matters arising from this Privacy Policy.