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At CLYRO, we aim to make your shopping experience simple, transparent and reliable. This Shipping & Delivery Policy explains how your order is processed, shipped and delivered when you purchase products through clyrofashion.com.
At CLYRO, we aim to make your shopping experience simple, transparent and reliable. This Shipping & Delivery Policy explains how your order is processed, shipped and delivered when you purchase products through clyrofashion.com.
Please read this policy carefully before placing your order.
Many CLYRO products are made to order. After you successfully place an order, the product may need to be printed, prepared, packed and processed before it is handed over to the shipping carrier.
Orders are generally processed within 2–3 business days.
Processing time may vary depending on the product, order volume, production requirements and other operational circumstances.
Orders are generally processed from Monday to Saturday, excluding applicable public holidays and non-working days.
The processing period is separate from the courier transit time.
After an order has been processed and shipped, standard domestic delivery generally takes approximately 2–5 business days, depending on the destination PIN code and courier service.
Accordingly, the normal overall delivery timeframe is approximately:
From the date of order placement.
These are estimated delivery timelines and are not guaranteed delivery dates.
Delivery may take longer for remote locations, difficult-to-service PIN codes, public holidays, adverse weather, logistics disruptions or other circumstances beyond CLYRO’s reasonable control.
CLYRO currently ships products to serviceable locations within India.
Delivery availability depends on the serviceability of the customer’s PIN code and the shipping carriers available for that location.
Certain remote or difficult-to-service locations may have longer delivery timelines.
If your PIN code is not serviceable, we may be unable to fulfil the order to that location.
Shipping charges are calculated and displayed during the checkout process, where applicable.
CLYRO may offer promotional free-shipping offers from time to time.
As a promotional offer, free standard shipping is currently available on orders of ₹999 or above.
Orders below the applicable free-shipping threshold may be subject to shipping charges displayed at checkout.
The free-shipping threshold is a promotional offer and may be changed, discontinued or replaced by CLYRO at any time.
The shipping offer applicable to an order will be determined based on the terms displayed on the Website at the time the order is placed.
Orders may be shipped using one of our available logistics or courier partners.
The shipping carrier and service level may vary depending on:
CLYRO may select the appropriate shipping carrier for an order based on serviceability and operational requirements.
Once your order has been shipped, CLYRO will send the shipment tracking information to the email address provided at the time of placing the order.
Customers can use the tracking information provided in the email to follow the progress of their shipment.
Tracking information may take some time to become active after the order has been handed over to the courier.
If you have not received your tracking information after your order has been shipped, or if the tracking information has not updated for an extended period, please contact CLYRO customer support with your order number.
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
CLYRO is not responsible for delivery problems caused by incorrect, incomplete or inaccurate information provided by the customer.
If an address needs to be changed after the order has been placed, please contact us immediately.
Address changes may not be possible once the order has entered processing, production or shipping.
The courier may make multiple delivery attempts depending on the courier’s operational procedures.
Customers should ensure that someone is available to receive the shipment and that the provided phone number is reachable.
If the customer is unavailable, refuses delivery or cannot be contacted, the shipment may be returned to origin.
An order may be returned to origin when delivery cannot be completed due to reasons such as:
If an order is returned to origin and the customer requests re-delivery, additional shipping or handling charges may apply.
Customers are responsible for providing accurate delivery information and accepting the shipment when delivery is attempted.
Cash on Delivery (COD) may be available for eligible products and serviceable PIN codes.
COD availability may vary depending on the destination, order value, courier service and other operational conditions.
For COD orders, customers must provide a valid phone number and be available to receive and pay for the order when delivery is attempted.
Refusal or non-acceptance of a COD shipment may result in the order being returned to origin.
Although we work to deliver orders within the estimated timeframe, delays may occasionally occur.
Delivery may be delayed due to:
A delay beyond the estimated timeframe does not automatically qualify an order for cancellation, refund or compensation.
If your order is significantly delayed, please contact CLYRO customer support so that we can investigate the shipment.
If a shipment is officially confirmed as lost by the shipping carrier or fulfilment partner, CLYRO will investigate the matter and provide an appropriate resolution in accordance with our policies and applicable law.
Depending on the circumstances, the resolution may include a replacement or refund.
Customers should contact us with their order number if they believe their shipment has been lost.
If your package appears visibly damaged when it is delivered, please take photographs of the package before opening it.
Where possible, customers should also record an unboxing video showing the package being opened and the product being removed.
If the product inside is damaged, defective or otherwise affected, please contact CLYRO within 7 days of delivery.
Please refer to our Return, Refund & Exchange Policy for the complete process for reporting damaged or defective products.
For damaged, defective, misprinted or incorrect products, customers are strongly advised to record a clear unboxing video.
The video should show:
Show the sealed package before opening.
Show the condition of the outer packaging.
Record the package being opened.
Show the product being removed.
Clearly show the condition of the product.
Customers may also be required to provide photographs of the product and packaging when reporting an issue.
The requested information helps CLYRO investigate product and shipping-related claims.
Delivery timelines may be longer for remote or difficult-to-service PIN codes.
Some locations may be served through different courier or postal services depending on serviceability.
Customers in remote locations should allow additional time for delivery.
If a particular PIN code is not serviceable, CLYRO may be unable to deliver the order to that location.
Some products or destinations may be subject to shipping restrictions imposed by courier partners, logistics providers or applicable regulations.
If an order cannot be shipped to the selected destination because of such restrictions, CLYRO may contact the customer to provide an alternative solution or process an applicable refund.
If you have questions regarding your order or shipment, please contact CLYRO customer support.
Please include your:
Providing your order number will help us investigate your request more quickly.
support@clyrofashion.comCLYRO may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, courier partners, delivery services, promotional offers or applicable legal requirements.
The updated policy will be published on this page with a revised effective or updated date.
Any shipping terms applicable to an order will generally be based on the information displayed on the Website at the time the order is placed.
By placing an order with CLYRO, you acknowledge that:
For information about returns, refunds, exchanges and replacements, please refer to our Return, Refund & Exchange Policy.
For questions regarding your order, tracking, delivery or shipping, our Customer Support team is here to assist you.
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